Terms of Service
Introduction
These Terms of Service (“Terms”) govern your use of FocusRobin’s website, products, and services. By accessing our website or making a purchase, you agree to these Terms. Please read them carefully.
1. Account and Eligibility
To make purchases from FocusRobin, you must be at least 18 years old or have a guardian’s permission. For customers under 18, a guardian must confirm the order and provide their contact information during checkout.
FocusRobin reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.
2. Products and Pricing
2.1 Product Information
All product descriptions, specifications, and prices are subject to change without notice. While we strive to display accurate product information, slight variations in color, material, or measurements may occur.
2.1 Product Information
All prices are listed in euros and include applicable VAT. Payments are processed securely through the Stripe payment gateway. FocusRobin reserves the right to change prices at any time.
2.3 Bulk Orders
For bulk orders, please contact support@focusrobin.com with the subject “Enquiry for Bulk Order”. Special pricing and terms may apply to bulk orders, which will be communicated separately.
3. Shipping and Delivery
3.1 Shipping Carriers
We use the following carriers for delivery:
- Lithuania, Latvia, and Estonia: LP Express, Omniva, Venipak, DPD
- International: DHL
3.2 Delivery Times
Standard delivery times:
- Lithuania: 1-3 business days
- Latvia and Estonia: 2-4 business days
- International: 2-6 business days
3.3 Order Processing
Orders are typically processed within 48 hours. FocusRobin is not responsible for delays caused by customs, weather conditions, or other circumstances beyond our control.
4. Privacy and Data Collection
4.1 Data Collection
We collect and process personal data under our Privacy Policy and applicable laws. This includes:
- Order information
- Contact details
- Payment information
- Shopping preferences
4.2 Marketing Communications
With your consent, we may send you newsletters and marketing communications. You can opt out at any time.
5. Try-On Service
Customers may visit our administrative office to try on products by appointment. Contact support@focusrobin.com to schedule a visit. Products must be retrieved from our warehouse before the appointment.
6. Intellectual Property
All content on the FocusRobin website, including text, graphics, logos, and images, is protected by intellectual property rights and may not be used without permission.
7. Limitation of Liability
FocusRobin’s liability is limited to the purchase price of the product. We are not liable for:
- Indirect or consequential damages
- Lost profits
- Business interruption
- Personal injury from product misuse
8. Changes to Terms
FocusRobin reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.
9. Contact Information
For questions about these Terms, please contact: Email: support@focusrobin.com
10. Governing Law
These Terms are governed by Lithuanian law. Any disputes shall be resolved in the courts of Lithuania.
