Privacy Policy
MB FOCUSROBIN OPTIKA (“FocusRobin”, “we”, “our”, “us”) is committed to protecting the privacy of our customers and online users (“you”, “your”). This Privacy Policy describes how we handle personal data processed through our website, services, and try-on appointments (collectively called the “Services”). This Privacy Policy applies to your use of our website and Services, including any appointments at our admin office.
By visiting our website or providing us with your personal data, you accept and consent to the provisions of this Privacy Policy. All personal data we process is handled in strict compliance with the European General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”).
Controller
The data controller who processes all personal data is:
MB FOCUSROBIN OPTIKA Registration Number: 306949469 Located at: Kaunas, Lithuania
For any questions or concerns, please contact our customer service department at support@focusrobin.com.
Personal Data Collected
Registration and Purchase Information
We process information when you:
- Create a customer profile
- Make purchases through our website
- Schedule try-on appointments
- Participate in our Robin Points reward program
- Submit prescription details for optical glasses
- Contact us for support or information
This information may include your name, email address, shipping address, billing information, prescription details, and Robin Points balance. We process this data based on: consent (Article 6(1)(a) GDPR), contract fulfillment (Article 6(1)(b) GDPR), legal obligations (Article 6(1)(c) GDPR), and legitimate interests (Article 6(1)(f) GDPR).\
Try-on Appointment Data
During try-on appointments, we may collect additional information such as:
- Facial measurements
- Frame fitting preferences
- Photos (with your explicit consent)
- Style preferences
Automatically Generated Data
When you use our website, we collect:
- IP address
- Browser type and version
- Device information
- Usage data through Google Analytics
- Cookie information
Purpose of Data Processing
We process your data for the following purposes:
Essential Operations
- Processing and fulfilling your orders
- Managing shipping through our carriers (LP Express, Omniva, Venipak, DHL, DPD)
- Processing payments via Stripe
- Managing your Robin Points rewards
- Storing prescription details for future purchases
- Scheduling and managing try-on appointments
Business Operations
- Improving our Services
- Analyzing website performance through Google Analytics
- Managing customer profiles and preferences
- Conducting internal audits and security checks
- Preventing fraud and ensuring security
- Developing new products and services
Marketing and Communication
- Sending newsletters and promotional materials (with your consent)
- Providing personalized product recommendations
- Managing targeted marketing campaigns
- Communicating about Robin Points rewards
- Notifying you about new products or services
Third-Party Service Providers
We share personal data with the following categories of service providers:
- Payment processor (Stripe)
- Shipping carriers (LP Express, Omniva, Venipak, DHL, DPD)
- Website platform providers (WooCommerce, Elementor)
- Analytics services (Google Analytics)
All service providers process data according to our instructions and signed data processing agreements.
Data Retention
We retain your data for:
- Active customer accounts: Duration of the account plus 2 years after the last activity
- Prescription details: 5 years from last purchase
- Transaction records: 7 years (as required by law)
- Marketing preferences: Until consent withdrawal
- Try-on appointment data: 2 years from appointment date
Data Protection
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption for website transactions
- Secure data storage systems
- Access controls and authentication
- Regular security assessments
Staff training on data protection
Your Rights
Under the GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request data deletion
- Object to processing
- Withdraw consent
- Request data portability
- Lodge complaints with supervisory authorities
To exercise these rights, contact us at support@focusrobin.com. We will respond to your request within one month.
Cross-border Transfers
While we primarily operate in the Baltic states (Lithuania, Latvia, and Estonia), your data may be transferred to service providers outside the European Economic Area (EEA). Such transfers occur only when necessary and with appropriate safeguards in place, including:
- EU Standard Contractual Clauses
- Adequacy decisions by the European Commission
- Other appropriate security measures
Changes to This Policy
We may update this Privacy Policy periodically. The current version will always be available on our website. Material changes will be communicated to you through email or website notifications.
Last updated: February 2025
For any questions about this Privacy Policy, please contact us at support@focusrobin.com.
